Funko POP
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I have submitted a request to open an account, but:
My password does not work.
This is normal. Our teams will review your request and get back to you in due course.
Your password will not work until your account has been manually approved by our teams.
This process may take several days, depending on the time of year.
After several days, my account has still not been approved.
In some cases, your account request contains issues that delay or prevent its approval:
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Your email address does not work or is not monitored:
Very often, users provide an email address they rarely or never check, usually to avoid spam. However, without prior contact with you, we generally do not approve any account.
In addition, your email address may be misspelled, in which case we are unable to contact you at all. -
Your account is “private”:
Genki is a commercial company that sells to retail stores and is not a retail store itself.
Even though we occasionally organize open-house events, we do not accept account requests from private individuals purchasing for personal use.
In such cases, and for economic reasons, we unfortunately do not respond to these requests, which are too numerous. -
Your request concerns a country outside Switzerland:
Many new applicants do not realize that they are dealing with a Swiss distributor, or even that Switzerland is not part of the European Union.
For various reasons (customs, license restrictions within Europe, Swiss exclusivities, exchange rate risks, and especially excessive transport and export costs), we do not accept account requests from stores located outside Switzerland or Liechtenstein.
I can no longer log into my account / my password is rejected. This may happen for several reasons:
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An unfortunate update has blocked your account and/or password:
No problem—please contact us. Only our teams can reset your password. -
You have cancelled one or more orders or have not responded to our reminders for several weeks:
Your account has therefore been marked as “blocked.”
Please contact us to provide an update so we can reactivate it.